Loading... Please wait...

Our Newsletter


Ordering, Shipping, & Returns

Ordering
Choose the ordering method that is most important to you. You may order by phone, fax, text message, email, or online. Contact a friendly eMed Representative to get more information on the products that we carry, delivery times, and discounted pricing.

eMed Healthcare Customer Service:
Mon-Fri, 8:00am - 5:00pm (CST)
Toll Free: 1.866.327.3633
Order by Fax: 1.877.329.3633

emedcreditcards.jpg

Standard Terms and Conditions

1. Conditions of Transaction.  Transactions are strictly limited to the terms and conditions set forth herein.  eMed Healthcare expressly rejects customer's purchase order, or any other document or instrument issued by Customer that is not agreed to in writing by eMed Healthcare.

2. Contract documents.  These Standard Terms and Conditions comprise the complete and final agreement between eMed Healthcare and Customer (the "Contract Documents") concerning its subject matter, and supersede all prior negotiations, proposals, representations, commitments, understandings, or agreements between the parties, either written or oral.  No other agreement, quotation, or acknowledgment in any way modifying any of the Contract Documents will be binding upon Company unless made in writing and signed by Company's authorized representative.

3. Taxes and Compliance with Laws.  Unless specified otherwise on a eMed Healthcare invoice, Customer shall be responsible for all federal, statee, and local taxes, including income, excise, use, and sales taxes, and customs and import duties, and in strict compliance with all applicable laws and regulations.

4. Custom's Representations. Customer represents that it is finacially solvent, has marketable titlee to the goods and the right to convey them, and that the goods sold are unencumbered and free from securityy interests and liens.

5. Warranty.  Products distributed by eMed Healthcare carry only those warranties made for them by their manufacturers.  THERE ARE NO OTHER EXPRESSED OR IMPLIED WARRANTIES, INLCUDING WANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. eMED'S SOLE OBLIGATION AND CUSTOMER'S EXCLUSIVE REMEDY FOR BREACH OF ANY WARRANTY SHALL BE, AT COMPANY'S OPTION, TO REPAIR OR REPLACE THE PRODUCT.  eMED SHALL NOT BE LIABLE FOR PUNITIVE, SPECIAL, PROXIMATE, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES.  NOTWITHSTANDING THIS WARRANTY, CUSTOMER SHALL BE RESPONSIBLE FOR ALL REGULAR SERVICE AND MAINTENANCE OF EQUPIPMENT PLACED THROUGH ANY eMED PROGRAM.  IN NO EVENT WILL EMED BE LIABLE FOR ANY DAMAGES OR NONCONFORMITY OF EQUIPMENT TO THE EXTENT CAUSED EITHER DIRECTLY OR INDIRECTLY BY CUSTOMER OR ITS DESIGNATED REPRESENATATIVES, EMPLOYEES, CONTRACTORS, OR AGENTS.

6. Delivery.  eMed Healthcare reserves the right to determine the means of shipping.  Unless stated otherwise in a signed agreement by the parties or specified otherwise on a eMed invoice, all products shall be shipped FOB carrier and freight costs and risk of loss shall be the responsibility of the Customer.  Shipping and handling charges will be prepaid and added to the invoice of all open account and credit card purchases.  Orders less than $500.00 are subject to freight charges.  Controlled Substance orders are subject to a handling fee of $11.95.  Refrigerated item orders are subject to a $14.95 handling fee.  Orders subject to multiple handling fees will be charged only one fee, whichever is greatest.

Orders are usually shipped within 48 hours of receipt of order.  Special items may take longer.  If we are temporarily out of stock, items will be back-ordered and shipped upon receipt.  Continental United States orders are shipped prepaid via United Parcel Service (UPS) unless size, weight or special requirements dictate otherwise.  eMed Healthcare shall not be liable for loss or damage of any kind resulting from delay or inability to deliver on account of fire, labor disputes, accident, acts of civil or military authorities, or from any other cause beyond our control.

7. Payment Terms.  Amounts payable under the Contract Documents are to be remitted by Customer to eMed Healthcare within 15 calendar days after the date of invoice therefore.  The amounts are payable in U.S. Dollars.  Aged customer credits may be subject to expiration.  Please note:  A 3% processing fee will be applied to all credit card payments over $2,500.00.

8. Remedies for Defective Goods.  Customer's sole remedy for defective or non-conforming goods shall be, at the discretion of eMed Healthcare, to repair, replace the non-conforming goods, or issue a refund.

9. No Assignment.  Customer shall not assign or transfer its rights, delegate or sublet its performance in whole or in part under the Contract Documents, or assign or transfer funds due hereunder, without eMed's prior written consent.  Any attempted assignment or delegation without prior written consent shall be void and shall constitute a material breach of Contract Documents.  The Contract Documents shall be binding upon Customer and eMed Healthcare and their respective sucessors and permitted assigns.

10. Indemnity. TO THE MAXIMUM EXTENT ALLOWED BY LAW, CUSTOMER SHALL INDEMNIFY, DEFEND (AT EMED’S OPTION) AND HOLD HARMLESS EMEDINDEMNIFIED PARTIES AGAINST ALL LOSS, DAMAGE, LIABILITY, COSTS, AND EXPENSE (INCLUDING REASONABLE ATTORNEYS’ FEES, ANY INJURY OR DEATH TO ANY PERSON, OR DAMAGE TO ANY PROPERTY) RESULTING FROM OR IN ANY WAYCONNECTED WITH THE NEGLIGENCE, CONCURRENT NEGLIGENCE, ACT, OR OMISSION OF CUSTOMER OR CUSTOMER’S EMPLOYEE, AGENT, OR REPRESENTATIVE. eMED SHALL HAVE THE RIGHT BUT NOT THE OBLIGATION, TO CONTROL DEFENSE OR SETTLEMENT OF ANY CLAIM OR LAWSUIT COVERED BY CUSTOMERS INDEMNITY HEREUNDER AND, AT EMED’S OPTION, CUSTOMER SHALL AT CUSTOMER’S EXPENSE (A) DEFEND ALL ACTIONS BASED THEREON, OR (B) PAY COMPANY ALL ATTORNEYS’ AND CONSULTANTS’ FEES AT ALL COSTS AND OTHER EXPENSES ARISING FROM THE DEFENSE AND SETTLEMENT THEREOF BY COMPANY-INDEMNIFIED PARTIES.

11. Governing Law. The documents and the rights and obligations of eMed Healthcare and Customer shall be governed and construed according to the laws of the state of Arkansas, without giving effect to its conflict of laws principles. The United Nations convention on contracts for the international sale of goods shall not apply to the Contract Documents.


12. Miscellaneous. No course of dealing between the parties or any waiver of a breach of any provision of the Contract Documents shall constitute a waiver of any other breach of such provision. Should any provision of the Contract Documents be held invalid or an enforceable, the remaining terms will remain in full force and effect, consistent with the terms of the Contract Documents taken as a whole. Customer is an independent contractor and not an agent of eMed Healthcare. Sections 4, 5, 7, 9, 10, 11, and 12 shall survive termination or expiration of the Contract Documents, in addition to any of the provisions that by their nature showed, or by their express terms do, surviving on the termination or expiration of the Contract Documents.

ORDERS AND PLACE OF SALE
We reserve the right to accept or reject any and all orders, regardless of the mannerin which the order is made. Orders become valid, and the sale shall be deemed made in Arkansas subject to the terms set forth herein. No change, modification or revision of your order shall be valid unless agreed to in writing by eMed Healthcare. Government agencies and municipalities may purchase on open account. All others may apply for open account status by completing a Credit Application. Individuals may purchase by prepaid orders (Money Order), Master Card, VISA, Discover, or American Express. Any terms and conditions set forth in the buyer’s purchase order shall not materially alter terms and conditions set forth herein. If in our opinion the financial condition of the purchaser at any time does not justify continuance of shipment on the terms of payment specified, we may require full or partial payment in advance.


DELINQUENT PAYMENT
Accounts delinquent over 30 days will be charged at a rate of 2% per month or 24% per annum. Accounts past due 45 days revert to C.O.D. status. Accounts past due 60 days will be sent to collections.


PRODUCT RETURN POLICY
Prior to returning a product, please contact the eMed Healthcare Customer Service Department at 866-327-3633 to obtain a return merchandise authorization (RMA) number. This will help us to expedite your return and allow us to give you the proper credit. Once you have received your RMA number please follow the return policy guidelines. All pharmaceuticals, items with expiration dates, and items that are subject to FDA tracking requirements are not returnable. eMed Healthcare will only accept returns for pharmaceuticals if it was an error on our part. If so, please contact us within 10 calendar days of receipt of the product to obtain an RMA number. Items received without an RMA or after the allotted time will not receive credit.
If eMed Healthcare makes an error in fulfilling or shipping your order, we will promptly rectify the mistake at no cost to you. If we have made an error and you wish to return the product(s) to us, notification must be received within 10 days of invoice. Following the initial error notification, please follow the return policy guidelines:

Non-returnable Items Include:

  • Items that are special order items: i.e. pharmaceuticals, clothing, furniture,
    other non-stocked products.
  • Items that are buy-to-order (BTO) items
  • Items that have been marked or engraved
  • Items returned with broken packaging or not in original packaging
  • Customized items, any sterile product that has been opened or items determined   by eMed Healthcare not to be in resalable condition
  • Items received past 30 days of receipt

Return Policy Guidelines:

  • Eligible items returned within 30 days from sales order date will not be subject to a restocking fee. RMA required before return can be accepted
  • Eligible medical equipment can only be returned within 10 days from sales order date. Restocking fee or special handling fee may still apply
  • RMA number must be clearly marked on the package label
  • Enclose a copy of the original invoice or packing list in the box
  • Send the package freight prepaid or get a return label from eMed
  • Returns must be received by eMed Healthcare within 30 days of issuance of RMA number.
  • Items received without a RMA number will not be eligible for credit

 
RETURN FOR REPAIRS
Items to be returned for repair must be prepared according to the most recent OSHA requirements. Items must be properly cleaned and verified with a statement on the outside of the package. Proof of purchase must be included with all manufacturer warranty repairs. Please contact our Customer Service Department for additional information.

CLAIMS
All claims for damage occurring in transit must be made upon receipt of goods by customer directly to the carrier. Please save all boxes and packing material. All shipment errors must be reported immediately upon receipt to eMed Healthcare Customer Service.